Customer Satisfaction And Sustainability Initiatives In The Fourth Industrial Revolution

Author : Silvestri, Cecilia
Publisher : IGI Global
ISBN 13 : 1799814211
Total Pages : 389 pages
Book Rating : 4.14/5 ( download)

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Download or read book Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution written by Silvestri, Cecilia and published by IGI Global. This book was released on 2019-11-15 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: A well-planned marketing orientation strategy that keeps customers informed is the first step to building a long-term relationship with customers and providing them with appropriate incentives. The difficulty with providing a winning strategy in a highly competitive market, however, stems from responding to the specific needs of the customers. Customer Satisfaction and Sustainability Initiatives in the Fourth Industrial Revolution is an essential reference source that links together three highly relevant topics in the business of modern economy—innovation, customer satisfaction, and sustainability—and analyzes their synergies. Featuring research on topics such as e-business, global business, and sustainable innovation, this book is ideally designed for business consultants, managers, customer service representatives, entrepreneurs, academicians, researchers, and students seeking coverage on directing sustainable companies.

Author : Su Mi Dahlgaard-Park
Publisher : World Scientific Publishing Company
ISBN 13 : 9789811230349
Total Pages : 0 pages
Book Rating : 4.4X/5 ( download)

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Download or read book Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution written by Su Mi Dahlgaard-Park and published by World Scientific Publishing Company. This book was released on 2020-12-16 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution -- Industry 4.0 --are regarded and used as opportunities for survival and further growth.

Author : Federica Ceci
Publisher : Springer Nature
ISBN 13 : 3030878422
Total Pages : 311 pages
Book Rating : 4.29/5 ( download)

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Download or read book Exploring Innovation in a Digital World written by Federica Ceci and published by Springer Nature. This book was released on 2021-10-25 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: Innovation is occurring at a rapid pace in digital work and demands increasing attention from academic scholars. In line with this demand, this book aims to provide an overview of recent advances in studies of innovation and technology in the digital space. The book addresses the cultural elements influencing the diffusion and adoption of digital technologies, the pervasive role of social media, the organizational challenges of digital transformations, and finally specific emerging technologies such as artificial intelligence and distributed ledger technology. The plurality of views offered makes this book particularly relevant to practitioners, academics, and policymakers, and provides an up-to-date view of the latest developments in Information Systems. It gathers a selection of the best papers (double-blind peer-reviewed) presented at the annual conference of the Italian AIS Chapter in October 2020 in Pescara, Italy.

Author : Rakesh Kumar Phanden
Publisher : Springer Nature
ISBN 13 : 9813343206
Total Pages : 976 pages
Book Rating : 4.07/5 ( download)

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Download or read book Advances in Industrial and Production Engineering written by Rakesh Kumar Phanden and published by Springer Nature. This book was released on 2021-03-21 with total page 976 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book comprises the select proceedings of the 2nd International Conference on Future Learning Aspects of Mechanical Engineering (FLAME) 2020. In particular, this volume discusses different topics of industrial and production engineering such as sustainable manufacturing processes, logistics, Industry 4.0 practices, circular economy, lean six sigma, agile manufacturing, additive manufacturing, IoT and Big Data in manufacturing, 3D printing, simulation, manufacturing management and automation, surface roughness, multi-objective optimization and modelling for production processes, developments in casting, welding, machining, and machine tools. The contents of this book will be useful for researchers as well as industry professionals.

Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799886077
Total Pages : 2004 pages
Book Rating : 4.75/5 ( download)

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Download or read book Research Anthology on Cross-Industry Challenges of Industry 4.0 written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-02-05 with total page 2004 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Industry 4.0 brings on a new bout of transformation and fundamental changes in various industries, the traditional manufacturing and production methods are falling to the wayside. Industrial processes must embrace modern technology and the most recent trends to keep up with the times. With “smart factories”; the automation of information and data; and the inclusion of IoT, AI technologies, robotics, and cloud computing comes new challenges to tackle. These changes are creating new threats in security, reliability, the regulations around legislation and standardization of technologies, malfunctioning devices or operational disruptions, and more. These effects span a variety of industries and need to be discussed. Research Anthology on Cross-Industry Challenges of Industry 4.0 explores the challenges that have risen as multidisciplinary industries adapt to the Fourth Industrial Revolution. With a shifting change in technology, operations, management, and business models, the impacts of Industry 4.0 and digital transformation will be long-lasting and will forever change the face of manufacturing and production. This book highlights a cross-industry view of these challenges, the impacts they have, potential solutions, and the technological advances that have brought about these new issues. It is ideal for mechanical engineers, electrical engineers, manufacturers, supply chain managers, logistics specialists, investors, managers, policymakers, production scientists, researchers, academicians, and students looking for cross-industry research on the challenges associated with Industry 4.0.

Author : Pantea Foroudi
Publisher : Routledge
ISBN 13 : 1000327078
Total Pages : 399 pages
Book Rating : 4.76/5 ( download)

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Download or read book Sustainable Branding written by Pantea Foroudi and published by Routledge. This book was released on 2021-01-28 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: A sustainable brand should integrate environmental, social, economic and issues into its business operations. Sustainable Branding considers how broader perspectives on sustainability and corporate social responsibility can be applied to the practicalities of brand management. By addressing a range of perspectives and their application to branding, the authors go beyond sustainable branding to question the role brands play in a wider sustainable society. Structured around three core parts – People, Planet and Prosperity - contributions from experts in the field consider the human dimensions of environmental change, identity and reputation, technology and innovation, waste management, public and brand engagement, environmental ecosystems and the circular economy. Combining theoretical insight and empirical research with practical application, each chapter includes real-life international cases and reflective questions to allow discussion, best-practice examples and actionable suggestions on how to implement sustainable branding activities. This book is perfect for academics, postgraduate and final-year undergraduate students in sustainable branding, sustainable business, corporate social responsibility, brand management and communications. It provides a comprehensive treatment of the nature of relationships between environmental, economic, social, companies, brands, and stakeholders in different areas and regions of the world.

Author : Martinetti, Alberto
Publisher : IGI Global
ISBN 13 : 1799839052
Total Pages : 321 pages
Book Rating : 4.57/5 ( download)

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Download or read book Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 written by Martinetti, Alberto and published by IGI Global. This book was released on 2020-06-26 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: To plan, build, monitor, maintain, and dispose of products and assets properly, maintenance and safety requirements must be implemented and followed. A lack of maintenance and safety protocols leads to accidents and environmental disasters as well as unexpected downtime that costs businesses money and time. With the arrival of the Fourth Industrial Revolution and evolving technological tools, it is imperative that safety and maintenance practices be reexamined. Applications and Challenges of Maintenance and Safety Engineering in Industry 4.0 is a collection of innovative research that addresses safety and design for maintenance and reducing the factors that influence and degrade human performance and that provides technological advancements and emergent technologies that reduce the dependence on operator capabilities. Highlighting a wide range of topics including management analytics, internet of things (IoT), and maintenance, this book is ideally designed for engineers, software designers, technology developers, managers, safety officials, researchers, academicians, and students.

Author : Rehak, David
Publisher : IGI Global
ISBN 13 : 1799830608
Total Pages : 499 pages
Book Rating : 4.03/5 ( download)

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Download or read book Safety and Security Issues in Technical Infrastructures written by Rehak, David and published by IGI Global. This book was released on 2020-04-17 with total page 499 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern age of urbanization, the mass population is becoming progressively reliant on technical infrastructures. These industrial buildings provide integral services to the general public including the delivery of energy, information and communication technologies, and maintenance of transport networks. The safety and security of these structures is crucial as new threats are continually emerging. Safety and Security Issues in Technical Infrastructures is a pivotal reference source that provides vital research on the modernization of occupational security and safety practices within information technology-driven buildings. While highlighting topics such as explosion process safety, nanotechnology, and infrastructural risk analysis, this publication explores current risks and uncertainties and the raising of comprehensive awareness for experts in this field. This book is ideally designed for security managers, safety personnel, civil engineers, architects, researchers, construction professionals, strategists, educators, material scientists, property owners, and students.

Author : Bo Edvardsson
Publisher : Springer Nature
ISBN 13 : 3030918289
Total Pages : 1031 pages
Book Rating : 4.86/5 ( download)

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Download or read book The Palgrave Handbook of Service Management written by Bo Edvardsson and published by Springer Nature. This book was released on 2022-05-24 with total page 1031 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Author : Singh, Manjeet
Publisher : IGI Global
ISBN 13 : 1799834298
Total Pages : 189 pages
Book Rating : 4.98/5 ( download)

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Download or read book Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities written by Singh, Manjeet and published by IGI Global. This book was released on 2020-12-18 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare and medical services have seen rapid development in various areas of the world, including Asia and Eastern Europe. These territories are now becoming a medical hub for many surrounding countries. Medical tourism is the practice of traveling to international regions for treatment that isn’t available locally. This subject has gained significant attention throughout the tourism industry, as researchers and professionals are searching for specific advancements of medical care and hospital development in numerous countries. Growth of the Medical Tourism Industry and Its Impact on Society: Emerging Research and Opportunities is a collection of innovative research on the methods and advancement of medical travel for treatment in various global regions and provides insights for the growth prospects of the medical tourism business. While highlighting topics including destination branding, community impact, and hospital management, this book is ideally designed for medical executives, hospital directors, researchers, policymakers, academicians, practitioners, scholars, and students seeking current research on tourism practices within the medical field.