How To Deal With Difficult People

Author : Gill Hasson
Publisher : John Wiley & Sons
ISBN 13 : 0857085719
Total Pages : 208 pages
Book Rating : 4.19/5 ( download)

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Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 163369609X
Total Pages : 82 pages
Book Rating : 4.99/5 ( download)

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Download or read book Dealing with Difficult People (HBR Emotional Intelligence Series) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-04-17 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Author : Dr. Rick Brinkman
Publisher : McGraw Hill Professional
ISBN 13 : 9780071487153
Total Pages : 128 pages
Book Rating : 4.58/5 ( download)

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Download or read book Dealing With Difficult People written by Dr. Rick Brinkman and published by McGraw Hill Professional. This book was released on 2006-04-07 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult

Author : Roy C. Lilley
Publisher : Kogan Page Publishers
ISBN 13 : 9780749447519
Total Pages : 164 pages
Book Rating : 4.16/5 ( download)

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Download or read book Dealing with Difficult People written by Roy C. Lilley and published by Kogan Page Publishers. This book was released on 2006 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. It explains how to recognize and understand difficult people and their actions as a means to resolve problematic situations and awkward issues. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.

Author : Renee Evenson
Publisher : AMACOM
ISBN 13 : 0814432999
Total Pages : 242 pages
Book Rating : 4.90/5 ( download)

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Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Author : Carrie Mason-Draffen
Publisher : Red Wheel/Weiser
ISBN 13 : 1564149382
Total Pages : 190 pages
Book Rating : 4.81/5 ( download)

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Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.

Author : Terri Cole, MSW, LCSW
Publisher : Sounds True
ISBN 13 : 1683647696
Total Pages : 204 pages
Book Rating : 4.90/5 ( download)

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Download or read book Boundary Boss written by Terri Cole, MSW, LCSW and published by Sounds True. This book was released on 2021-04-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Break Free From Over-Functioning, Over-Delivering, People-Pleasing, and Ignoring Your Own Needs So You Can Finally Live the Life You Deserve! Most of us were never taught how to effectively express our preferences, desires or deal-breakers. Instead, we hide our feelings behind passive-aggressive behavior, deny our own truths, or push our emotions down until we get depressed or so frustrated that we explode, potentially destroying hard-won trust and relationships. The most successful and satisfied people on the planet have one thing in common: the ability to create and communicate clear, healthy boundaries. This ability is, hands down, the biggest game changer when it comes to creating a healthy, happy, self-determined life. In Boundary Boss, psychotherapist Terri Cole reveals a specific set of skills that can help you stop abandoning yourself for the sake of others (without guilt or drama) and get empowered to consciously take control of every aspect of your emotional, spiritual, physical, personal, and professional life. Since becoming a Boundary Boss is a process, Cole also offers actionable strategies, scripts, and techniques that can be used in the moment, whenever you need them. You will learn: • How to recognize when your boundaries have been violated and what to do next • How your unique “Boundary Blueprint” is unconsciously driving your boundary behaviors, and strategies to redesign it • Powerful boundary scripts so in the moment you will know what to say • How to manage “Boundary Destroyers”—including emotional manipulators, narcissists, and other toxic personalities • Where you fall on the spectrum of codependency and how to create healthy, balanced relationships This book is for women who are exhausted from over-giving, overdoing, and even over-feeling. If you’re getting it all done but at the expense of yourself, give yourself the gift of Boundary Boss.

Author : Miriam Adahan
Publisher : Feldheim Publishers
ISBN 13 : 9780873065184
Total Pages : 332 pages
Book Rating : 4.82/5 ( download)

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Download or read book Living with Difficult People--including Yourself written by Miriam Adahan and published by Feldheim Publishers. This book was released on 1991 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to overcome emotional illness, especially the tendency to be overly critical of others and oneself, and grow spiritually.

Author : Karl Fogel
Publisher : "O'Reilly Media, Inc."
ISBN 13 : 0596552998
Total Pages : 306 pages
Book Rating : 4.92/5 ( download)

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Download or read book Producing Open Source Software written by Karl Fogel and published by "O'Reilly Media, Inc.". This book was released on 2005-10-07 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: The corporate market is now embracing free, "open source" software like never before, as evidenced by the recent success of the technologies underlying LAMP (Linux, Apache, MySQL, and PHP). Each is the result of a publicly collaborative process among numerous developers who volunteer their time and energy to create better software. The truth is, however, that the overwhelming majority of free software projects fail. To help you beat the odds, O'Reilly has put together Producing Open Source Software, a guide that recommends tried and true steps to help free software developers work together toward a common goal. Not just for developers who are considering starting their own free software project, this book will also help those who want to participate in the process at any level. The book tackles this very complex topic by distilling it down into easily understandable parts. Starting with the basics of project management, it details specific tools used in free software projects, including version control, IRC, bug tracking, and Wikis. Author Karl Fogel, known for his work on CVS and Subversion, offers practical advice on how to set up and use a range of tools in combination with open mailing lists and archives. He also provides several chapters on the essentials of recruiting and motivating developers, as well as how to gain much-needed publicity for your project. While managing a team of enthusiastic developers -- most of whom you've never even met -- can be challenging, it can also be fun. Producing Open Source Software takes this into account, too, as it speaks of the sheer pleasure to be had from working with a motivated team of free software developers.

Author : Lisa O Engelhardt
Publisher : Open Road Media
ISBN 13 : 1497688299
Total Pages : 82 pages
Book Rating : 4.92/5 ( download)

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Download or read book Elf-help for Dealing with Difficult People written by Lisa O Engelhardt and published by Open Road Media. This book was released on 2014-09-09 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Some people are just plain difficult—or, at least, we have difficulty dealing with them. Elf-help for Dealing with Difficult People is a sensible little guidebook empowering readers to achieve peace and harmony in life’s inevitable problem relationships.