Our Valued Customers

Author : Tim Chamberlain
Publisher : Penguin Group
ISBN 13 : 039953752X
Total Pages : 97 pages
Book Rating : 4.23/5 ( download)

DOWNLOAD NOW!

Download or read book Our Valued Customers written by Tim Chamberlain and published by Penguin Group. This book was released on 2012-07-03 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: While working for several years in a comic book store, MRTIM started drawing the more memorable customers and the things that they said. Based on the blog of the same name, and featuring popular entries as well as brand-new cartoons, Our Valued Customers chronicles the lively, witty, and often acerbic opinions and comments of the customers who shop at comic book stores, providing a fascinating glimpse into the inner world of the devoted comic book fan.

Author : Tim Chamberlain
Publisher : Penguin
ISBN 13 : 1101587024
Total Pages : 98 pages
Book Rating : 4.27/5 ( download)

DOWNLOAD NOW!

Download or read book Our Valued Customers written by Tim Chamberlain and published by Penguin. This book was released on 2012-07-03 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: While working for several years in a comic book store, MRTIM started drawing the more memorable customers and the things that they said. Based on the blog of the same name, and featuring popular entries as well as brand-new cartoons, Our Valued Customers chronicles the lively, witty, and often acerbic opinions and comments of the customers who shop at comic book stores, providing a fascinating glimpse into the inner world of the devoted comic book fan.

Author : Thales S. Teixeira
Publisher : Crown Currency
ISBN 13 : 152476308X
Total Pages : 354 pages
Book Rating : 4.84/5 ( download)

DOWNLOAD NOW!

Download or read book Unlocking the Customer Value Chain written by Thales S. Teixeira and published by Crown Currency. This book was released on 2019-02-19 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on eight years of research visiting dozens of startups, tech companies and incumbents, Harvard Business School professor Thales Teixeira shows how and why consumer industries are disrupted, and what established companies can do about it—while highlighting the specific strategies potential startups use to gain a competitive edge. There is a pattern to digital disruption in an industry, whether the disruptor is Uber, Airbnb, Dollar Shave Club, Pillpack or one of countless other startups that have stolen large portions of market share from industry leaders, often in a matter of a few years. As Teixeira makes clear, the nature of competition has fundamentally changed. Using innovative new business models, startups are stealing customers by breaking the links in how consumers discover, buy and use products and services. By decoupling the customer value chain, these startups, instead of taking on the Unilevers and Nikes, BMW’s and Sephoras of the world head on, peel away a piece of the consumer purchasing process. Birchbox offered women a new way to sample beauty products from a variety of companies from the convenience of their homes, without having to visit a store. Turo doesn't compete with GM. Instead, it offers people the benefit of driving without having to own a car themselves. Illustrated with vivid, indepth and exclusive accounts of both startups, and reigning incumbents like Best Buy and Comcast, as they struggle to respond, Unlocking the Customer Value Chain is an essential guide to demystifying how digital disruption takes place – and what companies can do to defend themselves.

Author : Janelle Barlow
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609943414
Total Pages : 305 pages
Book Rating : 4.17/5 ( download)

DOWNLOAD NOW!

Download or read book Emotional Value written by Janelle Barlow and published by Berrett-Koehler Publishers. This book was released on 2000-04-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.

Author : Art Weinstein
Publisher : Routledge
ISBN 13 : 1351214322
Total Pages : 230 pages
Book Rating : 4.22/5 ( download)

DOWNLOAD NOW!

Download or read book Superior Customer Value written by Art Weinstein and published by Routledge. This book was released on 2018-12-07 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an organization, driving and enhancing market performance. By benchmarking the best companies in the world, Weinstein shows students and marketers what it really means to create exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework – speed, service, selection, solutions and sociability. Other valuable tools such as the Customer Value Funnel, Service-Quality-Image-Price (SQIP) framework, SERVQUAL, and the Customer Value/Retention Model frame the reader’s thinking on how to improve marketing operations to create customer-centered organizations. This edition features a stronger emphasis on marketing thinking, planning and strategy, as well as new material on the Now Economy, millennials, customer obsession, business models, segmentation and personalized marketing, customer experience management and customer journey mapping, value pricing, customer engagement, relationship marketing and technology, marketing metrics and customer loyalty and retention. Built on a solid research basis, this practical and action-oriented book will give students and managers an edge in improving their marketing operations to create superior customer experiences.

Author : Jeffrey C. Shuman
Publisher : Dearborn Trade Publishing
ISBN 13 : 9780793154128
Total Pages : 250 pages
Book Rating : 4.2X/5 ( download)

DOWNLOAD NOW!

Download or read book Everyone is a Customer written by Jeffrey C. Shuman and published by Dearborn Trade Publishing. This book was released on 2002 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's networked economy, businesses realize they can't go it alone. The most successful companies understand that everyone they do business with is a customer - their vendors, employees, everyone who brings value to the company - and that allocating appropriate resources to those relationships will improve overall performance. Everyone is a Customer outlines methods every company can use to develop and measure "win-win" collaborative relationships versus "win-lose" transaction- based relationships. Readers will learn how to: Redefine every business relationship as a 'customer' relationship; Value, measure and manage every business relationship; and Create new value and improve company performance.

Author : Don Peppers
Publisher : Broadway Business
ISBN 13 : 9780385510301
Total Pages : 0 pages
Book Rating : 4.06/5 ( download)

DOWNLOAD NOW!

Download or read book Return on Customer written by Don Peppers and published by Broadway Business. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the critical need to measure customers' long-term profitability and loyalty to identify the specific products and services that can increase the customer base and to assess the effectiveness of popular marketing techniques.

Author : Tim Chamberlain
Publisher :
ISBN 13 : 9781974223527
Total Pages : pages
Book Rating : 4.23/5 ( download)

DOWNLOAD NOW!

Download or read book The Complete Our Valued Customers written by Tim Chamberlain and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Robert B. Woodruff
Publisher : Wiley
ISBN 13 : 9781557865533
Total Pages : 362 pages
Book Rating : 4.31/5 ( download)

DOWNLOAD NOW!

Download or read book Know Your Customer written by Robert B. Woodruff and published by Wiley. This book was released on 1996-06-03 with total page 362 pages. Available in PDF, EPUB and Kindle. Book excerpt: Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.

Author : Art Weinstein
Publisher : CRC Press
ISBN 13 : 1000083454
Total Pages : 338 pages
Book Rating : 4.53/5 ( download)

DOWNLOAD NOW!

Download or read book Designing and Delivering Superior Customer Value written by Art Weinstein and published by CRC Press. This book was released on 2020-03-25 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).