Quality Without Tears The Art Of Hassle Free Management

Author : Philip B. Crosby
Publisher : McGraw Hill Professional
ISBN 13 : 9780071371018
Total Pages : 228 pages
Book Rating : 4.1X/5 ( download)

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Download or read book Quality Without Tears: The Art of Hassle-Free Management written by Philip B. Crosby and published by McGraw Hill Professional. This book was released on 1995-05-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestseller.

Author :
Publisher : Penguin
ISBN 13 : 9780525934752
Total Pages : 282 pages
Book Rating : 4.58/5 ( download)

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Download or read book Completeness written by and published by Penguin. This book was released on 1992 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit whose internal components must mesh smoothly. 30,000 first printing. $30,000 ad/promo. Tour.

Author : Philip B. Crosby
Publisher : Plume
ISBN 13 :
Total Pages : 232 pages
Book Rating : 4.07/5 ( download)

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Download or read book Let's Talk Quality written by Philip B. Crosby and published by Plume. This book was released on 1990 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Philip B. Crosby
Publisher : Jossey-Bass
ISBN 13 :
Total Pages : 280 pages
Book Rating : 4.10/5 ( download)

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Download or read book Quality and Me written by Philip B. Crosby and published by Jossey-Bass. This book was released on 1999-03-26 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hailed by Time magazine as the "leading evangelist of quality," Philip Crosby has emerged as one of the century's greatest management thinkers. Now, in this autobiography, the person most responsible for the quality revolution in American business shares the ideas and insights he's gathered over the course of an eventful, forty-year career. A talented storyteller, Crosby recounts his years as vice president of ITT, his working relationship with the legAndary Harold Geneen, and the launch--and re-launch--of his own consulting practice. Quality and Me is an intimate, informative portrait of the man who changed the way quality management is practiced today.

Author : Sami Bahri
Publisher : Lean Enterprise Institute
ISBN 13 : 193410924X
Total Pages : 102 pages
Book Rating : 4.43/5 ( download)

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Download or read book The Lean Dentist written by Sami Bahri and published by Lean Enterprise Institute. This book was released on 2009-05 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Philip B. Crosby
Publisher : Signet Book
ISBN 13 : 9780451619617
Total Pages : 270 pages
Book Rating : 4.17/5 ( download)

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Download or read book Quality is Free written by Philip B. Crosby and published by Signet Book. This book was released on 1980 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. 'Quality Is Free' sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success"--

Author : Philip B. Crosby
Publisher : McGraw-Hill Companies
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.52/5 ( download)

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Download or read book Quality is Still Free written by Philip B. Crosby and published by McGraw-Hill Companies. This book was released on 1996 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this total update of his classic, quality guru Philip Crosby revisits and ultimately reaffirms the thinking he introduced in the tradition-shattering Quality Is Free, which has sold nearly 1.7 million copies and has been translated into dozens of languages. Quality Is Still Free offers readers the opportunity to adopt Crosby's penetrating insights for their own enormous benefit. Illustrations.

Author : Jacob Tomsky
Publisher : Anchor
ISBN 13 : 0385535643
Total Pages : 282 pages
Book Rating : 4.49/5 ( download)

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Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2012-11-20 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Author : Joshua Ferris
Publisher : Little, Brown
ISBN 13 : 9780759572287
Total Pages : 400 pages
Book Rating : 4.83/5 ( download)

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Download or read book Then We Came to the End written by Joshua Ferris and published by Little, Brown. This book was released on 2007-03-01 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: The National Book Award finalist and debut novel by the bestselling author of The Dinner Party: "A readymade classic of the office-novel genre. . . . A truly affecting novel about work, trust, love, and loneliness." --Seattle Times No one knows us quite the same way as the men and women who sit beside us in department meetings and crowd the office refrigerator with their labeled yogurts. Every office is a family of sorts, and the ad agency Joshua Ferris brilliantly depicts in his debut novel is family at its strangest and best, coping with a business downturn in the time-honored way: through gossip, pranks, and increasingly frequent coffee breaks. With a demon's eye for the details that make life worth noticing, Joshua Ferris tells a true and funny story about survival in life's strangest environment--the one we pretend is normal five days a week.

Author : Edward Sallis
Publisher : Psychology Press
ISBN 13 : 0749437960
Total Pages : 176 pages
Book Rating : 4.61/5 ( download)

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Download or read book Total Quality Management in Education written by Edward Sallis and published by Psychology Press. This book was released on 2002 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition introduces the key concepts of TQM in the education context, discusses organizational, leadership and teamwork issues, the tools and techniques of TQM, and will help educators develop a framework for management in their school.