Rethinking Public Service Delivery

Author : John Alford
Publisher : Bloomsbury Publishing
ISBN 13 : 1137007249
Total Pages : 328 pages
Book Rating : 4.47/5 ( download)

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Download or read book Rethinking Public Service Delivery written by John Alford and published by Bloomsbury Publishing. This book was released on 2012-06-25 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Author :
Publisher :
ISBN 13 : 9781851128372
Total Pages : 167 pages
Book Rating : 4.79/5 ( download)

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Download or read book Rethinking Service Delivery written by and published by . This book was released on 2006 with total page 167 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Author : Sean Lusk
Publisher : Bloomsbury Publishing
ISBN 13 : 1137377585
Total Pages : 262 pages
Book Rating : 4.86/5 ( download)

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Download or read book Rethinking Public Strategy written by Sean Lusk and published by Bloomsbury Publishing. This book was released on 2014-07-23 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.

Author : Rajiv Prabhakar
Publisher : Bloomsbury Publishing
ISBN 13 : 0230211151
Total Pages : 160 pages
Book Rating : 4.55/5 ( download)

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Download or read book Rethinking Public Services written by Rajiv Prabhakar and published by Bloomsbury Publishing. This book was released on 2017-09-16 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important new text, Rajiv Prabhakar reviews the evidence for different models of public services arguing that a combination of state, market and civil society provision is essential in the 21st century and drawing out the implications for different contexts, services and forms of provision.

Author : Marc Holzer
Publisher : Edward Elgar Publishing
ISBN 13 : 1789907098
Total Pages : 191 pages
Book Rating : 4.94/5 ( download)

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Download or read book Rethinking Public Administration written by Marc Holzer and published by Edward Elgar Publishing. This book was released on 2023-08-14 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.

Author : F. Leslie Seidle
Publisher : IRPP
ISBN 13 : 9780886451783
Total Pages : 220 pages
Book Rating : 4.87/5 ( download)

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Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.

Author : Anka Kekez
Publisher : Edward Elgar Publishing
ISBN 13 : 1788978587
Total Pages : 360 pages
Book Rating : 4.83/5 ( download)

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Download or read book Collaboration in Public Service Delivery written by Anka Kekez and published by Edward Elgar Publishing. This book was released on 2019 with total page 360 pages. Available in PDF, EPUB and Kindle. Book excerpt: The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.

Author : Devesh Kapur
Publisher : Oxford University Press
ISBN 13 : 0199091285
Total Pages : 548 pages
Book Rating : 4.87/5 ( download)

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Download or read book Rethinking Public Institutions in India written by Devesh Kapur and published by Oxford University Press. This book was released on 2018-02-16 with total page 548 pages. Available in PDF, EPUB and Kindle. Book excerpt: While a growing private sector and a vibrant civil society can help compensate for the shortcomings of India’s public sector, the state is—and will remain—indispensable in delivering basic governance. In Rethinking Public Institutions in India, distinguished political and economic thinkers critically assess a diverse array of India’s core federal institutions, from the Supreme Court and Parliament to the Election Commission and the civil services. Relying on interdisciplinary approaches and decades of practitioner experience, this volume interrogates the capacity of India’s public sector to navigate the far-reaching transformations the country is experiencing. An insightful introduction to the functioning of Indian democracy, it offers a roadmap for carrying out fundamental reforms that will be necessary for India to build a reinvigorated state for the twenty-first century.

Author : Marc Holzer
Publisher : Edward Elgar Publishing
ISBN 13 : 9781789907087
Total Pages : 0 pages
Book Rating : 4.8X/5 ( download)

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Download or read book Rethinking Public Administration written by Marc Holzer and published by Edward Elgar Publishing. This book was released on 2023-08-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments. Reflecting upon the well-established field of studies on public administration, this book examines how it might reposition itself as society's necessary and best investment. Concise and timely, the book first draws on the arts and humanities for portrayals of bureaucracy's unintended impacts, before moving to highlight that public organizations must deliver on governmental promises to build trust with their stakeholders, outlining how willful blindness can result in organizational disasters. Holzer concludes by confronting the popular notion that governments should be run according to the principles of the private sector, and provides an insightful rethinking of how public administration should be practiced. Demonstrating the full range of competencies necessary to manage the public sector, Rethinking Public Administration will be essential reading for all scholars and students of public administration and management, public policy, government and political science. Providing a practical approach to the topic, it will also be advantageous to policymakers and other actors involved in the public sector.

Author : David A. McDonald
Publisher : Bloomsbury Publishing
ISBN 13 : 1783600195
Total Pages : 238 pages
Book Rating : 4.99/5 ( download)

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Download or read book Rethinking Corporatization and Public Services in the Global South written by David A. McDonald and published by Bloomsbury Publishing. This book was released on 2014-04-10 with total page 238 pages. Available in PDF, EPUB and Kindle. Book excerpt: After three decades of privatization and anti-state rhetoric, government ownership and public management are back in vogue. This book explores this rapidly growing trend towards 'corporatization' - public enterprises owned and operated by the state, with varying degrees of autonomy. If sometimes driven by neoliberal agendas, there exist examples of corporatization that could herald a brighter future for equity-oriented public services. Drawing on original case studies from Asia, Africa and Latin America, this book critically examines the histories, structures, ideologies and social impacts of corporatization in the water and electricity sectors, interrogating the extent to which it can move beyond commercial goals to deliver progressive public services. The first collection of its kind, Rethinking Corporatization and Public Services in the Global South offers rich empirical insight and theoretical depth into what has become one of the most important public policy shifts for essential services in the global South.