The Virtual Reference Handbook

Author : Diane Kaye Kovacs
Publisher :
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.59/5 ( download)

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Download or read book The Virtual Reference Handbook written by Diane Kaye Kovacs and published by . This book was released on 2007 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rebecca Brumley provides this book with CD-Rom with solutions, new ideas for service in your library, and comparisons to measure your policies against.

Author : Diane Kaye Kovacs
Publisher :
ISBN 13 : 9781856046268
Total Pages : 132 pages
Book Rating : 4.65/5 ( download)

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Download or read book The Virtual Reference Handbook written by Diane Kaye Kovacs and published by . This book was released on 2007 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.

Author : James D. Ivory Ph.D.
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1598845861
Total Pages : 286 pages
Book Rating : 4.60/5 ( download)

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Download or read book Virtual Lives written by James D. Ivory Ph.D. and published by Bloomsbury Publishing USA. This book was released on 2012-01-06 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the THE source for information on virtual worlds, covering every aspect of this intriguing and fast-changing social practice and the technologies upon which it rests. Virtual Lives: A Reference Handbook describes the history, development, and role of virtual worlds, also known as virtual environments and immersive virtual environments. It provides detailed background about virtual worlds and their societal impact, from early precursors and inspirations to the latest trends and developments. Specifics on user demographics are included, as are descriptions of virtual worlds' functions, discussion of societal concerns and opportunities, and information about relevant research data and key persons and organizations. Although virtual worlds in their current form are a relatively new phenomenon, other online social environments have served as precursors for decades and literary inspirations go back even further. This handbook therefore covers some early developments dating back to the mid-20th century. Its primary focus, however, is on developments since the mid-1990s and especially on the current state and social impact of virtual worlds, including their impact both in the United States and around the world.

Author : Stacey Kimmel
Publisher : CRC Press
ISBN 13 : 9780789020451
Total Pages : 214 pages
Book Rating : 4.59/5 ( download)

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Download or read book Virtual Reference Services written by Stacey Kimmel and published by CRC Press. This book was released on 2003-09-10 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site

Author : Beth Thomsett-Scott
Publisher : American Library Association
ISBN 13 : 1555708994
Total Pages : 171 pages
Book Rating : 4.93/5 ( download)

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Download or read book Implementing Virtual Reference Services written by Beth Thomsett-Scott and published by American Library Association. This book was released on 2013-02-07 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years’ experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor...

Author :
Publisher : SAGE
ISBN 13 : 141297688X
Total Pages : 985 pages
Book Rating : 4.86/5 ( download)

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Download or read book Leadership in Science and Technology: A Reference Handbook written by and published by SAGE. This book was released on 2012 with total page 985 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This 2-volume set within the SAGE Reference Series on Leadership tackles issues relevant to leadership in the realm of science and technology. To encompass the key topics in this arena, this handbook features 100 topics arranged under eight headings. Volume 1 concentrates on general principles of science and technology leadership and includes sections on social-scientific perspectives on S&T leadership; key scientific concepts about leading and innovating in S&T; characteristics of S&T leaders and their environments; and strategies, tactics, and tools of S&T leadership. Volume 2 provides case studies of leadership in S&T, with sections considering leadership in informal communities of scientists and engineers; leadership in government projects and research initiatives; leadership in industry research, development, and innovation; and finally, leadership in education and university-based research. By focusing on key topics within 100 brief chapters, this unprecedented reference resource offers students more detailed information and depth of discussion than typically found in an encyclopedia entry but not as much jargon, detail or density as in a journal article or a research handbook chapter. Entries are written in language and style that is broadly accessible, and each is followed by cross-references and a brief bibliography and further readings. A detailed index and an online version of the work enhances accessibility for today's student audience"--Provided by publisher.

Author : Steve Coffman
Publisher : American Library Association
ISBN 13 : 9780838908501
Total Pages : 198 pages
Book Rating : 4.00/5 ( download)

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Download or read book Going Live written by Steve Coffman and published by American Library Association. This book was released on 2003-05-08 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chapter One, Reference: The First One Hundred Years ; Chapter Two, Getting Started: Designing Virtual Reference Systems ; Chapter Three, Managing Virtual Reference Services ; Chapter Four, Marketing Virtual Reference Services ; Chapter Five, Where Do We Go from Here? ; Appendixes: A Software Feature Checklist B Sample Pre-employment Screening Test and Key ; Virtual Reference Services Bibliography / by Bernie Sloan.

Author : Susan Knoer
Publisher : Bloomsbury Publishing USA
ISBN 13 : 1598848232
Total Pages : 154 pages
Book Rating : 4.36/5 ( download)

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Download or read book The Reference Interview Today written by Susan Knoer and published by Bloomsbury Publishing USA. This book was released on 2011-06-02 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

Author : Buff Hirko
Publisher : American Library Association
ISBN 13 : 9780838908761
Total Pages : 174 pages
Book Rating : 4.64/5 ( download)

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Download or read book Virtual Reference Training written by Buff Hirko and published by American Library Association. This book was released on 2004-03-29 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides librarians with the resources needed to help their patrons use virtual reference sources, with hands-on learning activities, exercises, and assessment tools.

Author : Meredith Powers
Publisher : Rowman & Littlefield
ISBN 13 : 1538116901
Total Pages : 96 pages
Book Rating : 4.06/5 ( download)

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Download or read book Reaching Diverse Audiences with Virtual Reference and Instruction written by Meredith Powers and published by Rowman & Littlefield. This book was released on 2019-04-15 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reaching Diverse Audiences with Virtual Reference and Instruction features practical advice for teaching and serving diverse audiences using a mix of new technologies and old-school librarianship. The guidebook aims to provide a range of options that can be adapted for your community’s needs.