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Author : Sandra Brown
Publisher : Simon and Schuster
ISBN 13 : 1982177128
Total Pages : 512 pages
Book Rating : 4.26/5 ( download)
Download or read book Tough Customer written by Sandra Brown and published by Simon and Schuster. This book was released on 2021-12-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: New York: Simon & Schuster, 2010.
Author : Steve Reilly
Publisher : Red Wheel/Weiser
ISBN 13 : 1632659506
Total Pages : 172 pages
Book Rating : 4.07/5 ( download)
Download or read book Negotiating with Tough Customers written by Steve Reilly and published by Red Wheel/Weiser. This book was released on 2016-06-22 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.
Author : Sandra Brown
Publisher : Simon and Schuster
ISBN 13 : 1416563091
Total Pages : 512 pages
Book Rating : 4.99/5 ( download)
Download or read book Smash Cut written by Sandra Brown and published by Simon and Schuster. This book was released on 2010-07-20 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hired by a woman who believes that the shooting of her Atlanta businessman friend was planned by his nephew, defense lawyer Derek Mitchell comes to realize that the nephew is a psychotic movie buff who enjoys acting out favorite violent film plots.
Author : Dave Anderson
Publisher : John Wiley & Sons
ISBN 13 : 1118761618
Total Pages : 123 pages
Book Rating : 4.18/5 ( download)
Download or read book How to Deal with Difficult Customers written by Dave Anderson and published by John Wiley & Sons. This book was released on 2013-05-21 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Author : Cece Meng
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0618824154
Total Pages : 41 pages
Book Rating : 4.51/5 ( download)
Download or read book Tough Chicks written by Cece Meng and published by Houghton Mifflin Harcourt. This book was released on 2009 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt: Three independent chicks who dare to be different are reprimanded by the other barnyard residents for not being quiet and docile, until the smart, fearless trio takes on a runaway tractor.
Author : Allan Fels
Publisher : Melbourne Univ. Publishing
ISBN 13 : 0522874428
Total Pages : 214 pages
Book Rating : 4.26/5 ( download)
Download or read book Tough Customer written by Allan Fels and published by Melbourne Univ. Publishing. This book was released on 2019-09-03 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Allan Fels has never been one to shy away from a fight, especially when the big end of town is exploiting small businesses or consumers. During his twelve years as head of Australia’s competition watchdog, he took on banks, airlines, supermarkets and big telcos to make sure Australians were getting a fair deal. Since leaving the Australian Competition and Consumer Commission in 2003, he’s continued to champion the underdog. From fighting for the rights of those with a mental health disability, to overseeing the payment of millions of dollars in wages to illegally underpaid 7-Eleven workers, Fels has used his wily political skills and media savvy to get the job done. Along the way, he’s also helped radically transform Victoria’s taxi industry and investigated grossly overpaid corporate executives. In this fascinating account of his post-ACCC life, Fels opens up about how his family has coped with daughter Isabella’s schizophrenia, what it was like to be controversially sacked by 7-Eleven and what he’s learned over his fifty years of dedicated public service.
Author : Kevin Smith
Publisher : Avery
ISBN 13 : 1592407447
Total Pages : 274 pages
Book Rating : 4.46/5 ( download)
Download or read book Tough Sh*t written by Kevin Smith and published by Avery. This book was released on 2013-02-05 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The director of "Clerks" offers advice culled from his successful career of rule-breaking, sharing observations on what can be learned from the character Ferris Bueller, the highs and lows of overeating, and how to manage judgmental people.
Author : Marilyn SUTTLE
Publisher : AMACOM Div American Mgmt Assn
ISBN 13 : 0814414419
Total Pages : 242 pages
Book Rating : 4.15/5 ( download)
Download or read book Who's Your Gladys? written by Marilyn SUTTLE and published by AMACOM Div American Mgmt Assn. This book was released on 2009-09-09 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Author : Ralph Charell
Publisher : Scarborough House
ISBN 13 :
Total Pages : 200 pages
Book Rating : 4.82/5 ( download)
Download or read book How I Turn Ordinary Complaints Into Thousands of Dollars written by Ralph Charell and published by Scarborough House. This book was released on 1973 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Noah Fleming
Publisher : Red Wheel/Weiser
ISBN 13 : 1632658895
Total Pages : 195 pages
Book Rating : 4.90/5 ( download)
Download or read book Dealing with Difficult Customers written by Noah Fleming and published by Red Wheel/Weiser. This book was released on 2017-11-20 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
